Privacy Policy

SERP REP PRO

SERP REP PRO is a mobile application developed and maintained by Supervision Technology (PVT) Ltd. to help businesses manage their sales representatives, customer visits, orders, inventory, and distribution activities.

This Privacy Policy explains how SERP REP PRO collects, uses, stores, and protects your information when using the mobile application.

By accessing or using SERP REP PRO, you agree to the collection and use of information described in this Privacy Policy.

Information We Collect

Depending on how you use the application, we may collect:

  • 👤 User Information
    Name, employee ID, login credentials, and account information.
  • 📍 Location Data
    GPS location during customer visits, deliveries, attendance, and route tracking.
  • 📦 Sales & Order Information
    Customer orders, inventory records, invoices, collections, and related business transactions.
  • 📱 Device Information
    Device model, operating system, application version, and diagnostic information.
  • 📊 Usage Analytics
    App activity, feature usage, crash reports, and performance logs.

We never sell your personal information to third parties.

How We Use Your Information

Your information is used for the following purposes:

Sales Management

Manage customer orders, invoices, collections, and sales activities.

Representative Tracking

Verify customer visits, attendance, and route progress using location services.

Inventory Control

Monitor stock availability, deliveries, and warehouse operations.

Performance Analysis

Generate reports, sales analytics, and operational insights.

Security

Detect unauthorized access, protect user accounts, and maintain system security.

Technical Support

Troubleshoot issues, improve app stability, and enhance user experience.

Permissions Used

  • 📍 Location Permission
    Used for attendance, route tracking, customer visit verification, and delivery management.
  • 📷 Camera Permission
    Used to capture customer images, product images, documents, or proof of delivery.
  • 🖼️ Storage Permission
    Used to upload photos, invoices, documents, and related business files.
  • 🔔 Notification Permission
    Used for order updates, task reminders, and important business notifications.

Data Retention

Business and user data will be retained only for as long as necessary to provide application services, comply with legal obligations, resolve disputes, and enforce agreements.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will become effective immediately after being published within the application or on the official website.